FAQ

FREQUENTLY ASKED QUESTIONS

How are palm trees shipped?

We use USPS first class priority. They arrive in a box still in the original pot. We let the palm dry out before shipping so water them as soon as it arrives.

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Can I pick up my palm tree?

Yes. Any product we sell at DFW Palms can be picked up at our store in Plano, TX. Once you order and select “Local Pickup” you will receive a phone call to setup an appointment for pickup.

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How long does it take to ship?

Allow us 3 business days to ship your palm tree once ordered. After that it will take USPS another 2-5 days to deliver your package. We will update you via email with a tracking number.

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Do palm trees include a warranty?

Yes. All palms sold by DFW Palms includes a 1 Year Money Back Guarantee.

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Will palm tress grow in North Texas?

Yes. There are a total of 12 different species of palm trees that grow well in our climate. If you don’t live in this area but would like to purchase one of our palms contact us and we will go over which palms are right for your area.

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